Legal

Terms of Service

Effective October 15, 2026

These Terms apply to freight forwarding, warehousing, documentation, and related services provided by FARCO, Inc. ("FARCO," "we"), 4438 NW 74th Ave, Miami, FL 33166, and to use of farcocargo.us. A signed service agreement with a customer controls where it differs from these Terms. Carriage itself is also governed by the carrier's air waybill or bill of lading terms and applicable international conventions.

1. Our role

FARCO acts as a freight forwarder and agent arranging transportation and related services on your behalf. Air and ocean carriage is performed by carriers, and ocean consolidation by licensed NVOCC partners. Import customs clearance at destination is performed by licensed customs brokers engaged by the consignee or importer.

2. Quotes and bookings

• Quotes are based on the information you provide and are valid until the date shown.
• Final charges are based on actual weights, dimensions, and carrier surcharges at the time of shipment. If carrier charges change before departure, we will notify you before booking.
• Charges caused by inaccurate information, carrier rerouting, port congestion, inspections, demurrage, detention, or storage are billed at cost plus any stated handling fee.

3. Your responsibilities

• Provide accurate and complete descriptions, values, classifications, and consignee details.
• Disclose any dangerous goods and provide Safety Data Sheets in advance.
• Pack cargo suitably for international transport.
• Determine whether an export license is required and obtain it. As exporter, you remain responsible for the accuracy of export information filed on your behalf.
• Not tender goods prohibited by U.S. law or the destination country, or destined for restricted parties.

4. Insurance and liability

Carrier liability for loss or damage is limited by international conventions and carrier terms and is often far below cargo value. Cargo is not insured unless you request insurance in writing before departure. FARCO's own liability for any claim, where it is responsible, is limited to the lesser of the actual loss or the limits in our service agreement, and we are not liable for indirect or consequential losses such as lost profits or delay penalties, except where the law does not allow such limits.

5. Claims

Visible damage must be noted at delivery. Written notice of loss or damage should be given to us as soon as possible and within the carrier's deadlines (which can be as short as a few days for visible air-cargo damage). We assist in filing claims with carriers and insurers.

6. Payment and lien

Invoices are due on the terms stated on the invoice. Approved credit accounts may receive extended terms. FARCO may hold cargo in its possession for unpaid charges, as permitted by law.

7. Warehouse storage

Free storage days are stated on your quote. Storage beyond that period is billed at the quoted rate. Cargo left unclaimed after written notice may be handled as permitted by applicable law.

8. Website

Website content, including the export guide and calculator, is general information and not legal or trade-compliance advice. Example timelines and shipment summaries are illustrative.

9. Complaints and dispute resolution

Contact support@farcocargo.us or call (305) 593-6418 with your shipment reference. We acknowledge complaints within one business day and provide a written response within ten business days. If a dispute cannot be resolved informally, both parties agree to attempt good-faith mediation in Miami-Dade County, Florida, with mediator costs shared equally, before filing suit. If mediation fails, disputes will be resolved in the state or federal courts located in Miami-Dade County. Either party may bring an eligible claim in small claims court.

10. Governing law

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without limiting any international convention that applies to the carriage.

11. Changes

We may update these Terms. The version in effect on your booking date applies to that shipment.

12. Contact

FARCO, Inc., 4438 NW 74th Ave, Miami, FL 33166 · (305) 593-6418 · info@farcocargo.us