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Contact

Let's get it moving.

Send shipment details for a quote, or ask us anything. We reply within one business day — en español también.

(305) 593-6418

Mon–Fri 8:30–5:30

info@farcocargo.us

Quotes and bookings

support@farcocargo.us

Invoices, claims, and complaints

4438 NW 74th Ave

Miami, FL 33166 · Receiving Sat 9:00–1:00

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Complaints, claims & disputes

If an invoice looks wrong, cargo arrived damaged, or you're unhappy with our service, tell us directly. For damage, notify us in writing as soon as possible — carrier claim deadlines are short.

  1. 01Choose "Complaint, damage, or claim" above, email support@farcocargo.us, or call (305) 593-6418 with your shipment reference.
  2. 02We acknowledge your complaint within one business day.
  3. 03We review documents, photos, and carrier records and send a written resolution within ten business days (carrier claims follow the carrier's own timeline, which we track for you).
  4. 04Unresolved disputes follow the mediation process in our Terms of Service.